Refund and Cancellation Policy for Aspire to Grow Ltd T/A Jobsin
Effective Date: 4th March 2025
At Aspire to Grow Ltd, we are committed to delivering exceptional business consultancy services and ensuring that our clients are satisfied with the value we provide. However, we understand that situations may arise where you need to cancel services or request a refund. This Refund and Cancellation Policy outlines the terms and conditions regarding cancellations and refunds for the services we offer.
1. Cancellations
1.1 Client-Initiated Cancellations
- If you wish to cancel a service that you have booked with Aspire to Grow Ltd T/A Jobsin, you must provide us with written notice of cancellation at least 7 days before the scheduled service or consultation date.
- For retainer or ongoing consultancy agreements, a 30-day notice period is required to terminate the contract.
- If cancellation is made with less than the required notice, you may be liable for a cancellation fee equivalent to [50%] of the agreed service fee or a portion of the retainer fee.
1.2 Aspire to Grow Ltd-Initiated Cancellations
- Aspire to Grow Ltd reserves the right to cancel services or terminate contracts at its discretion, including in the event of unforeseen circumstances, breaches of contract, or failure to provide required information.
- In such cases, Aspire to Grow Ltd will provide you with as much notice as possible and work with you to reschedule or offer a refund as appropriate.
2. Refunds
2.1 Refund Eligibility You may be eligible for a refund under the following circumstances:
- Service not rendered: If Aspire to Grow Ltd fails to provide the agreed-upon service due to our actions or failures, you may be entitled to a full refund of the service fee.
- Partial Service Delivery: If only part of the service has been delivered before cancellation, you may be eligible for a partial refund based on the portion of the service that has been completed.
- Overpayment: If you have accidentally overpaid for our services, we will refund the excess amount.
2.2 Non-Refundable Services The following services or payments are not eligible for refunds:
- Consultations or services already provided: Once a service or consultation has been delivered, no refunds will be issued for that portion of the service.
- Non-refundable deposits: If you have paid a deposit to secure our services, this deposit is generally non-refundable unless otherwise specified in the service agreement.
- Expenses: Any third-party expenses or costs incurred on your behalf (such as materials, travel expenses, or software) are non-refundable.
3. How to Request a Refund
To request a refund, please contact Aspire to Grow Ltd at:
Email: admin@aspire-to-grow.co.uk
Phone: 07557 790 187
Address: 1 Kensington Avenue, Ashton-under-Lyne, OL6 8EH
Please include the following details in your refund request:
- Your name and contact information.
- The service you are requesting a refund for.
- The reason for the refund request.
- Any relevant documentation or receipts.
Once we receive your request, we will review the details and respond within 14 business days with our decision.
4. Refund Process
If your refund request is approved, the refund will be processed through the original payment method used at the time of purchase. Refunds will be issued within 14 days of approval. Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
5. Amendments to Policy
Aspire to Grow Ltd reserves the right to amend or update this Refund and Cancellation Policy at any time to reflect changes in our services or legal requirements. Any updates or amendments will be communicated to clients and will apply to future transactions.
6. Contact Us
If you have any questions or concerns regarding this policy, please feel free to contact us:
Aspire to Grow Ltd
Address: 1 Kensington Avenue, Ashton-under-Lyne, OL6 8EH
Email: admin@aspire-to-grow.co.uk
Phone: 07557 790 187
We are committed to ensuring that any refund or cancellation requests are handled fairly and promptly.
By using our services, you acknowledge that you have read and agreed to this Refund and Cancellation Policy.
